If you purchased a product on this site and feel that it may be damaged or have a manufacturing defect, we’re here to help.
Please start by gathering the following information:
⦁ Order number
⦁ 2 photos of the damaged area
⦁ A photo of the overall product
⦁ A photo of the label showing the article number
⦁ And if it's shoes, please include a photo of the soles
Once you have everything ready, head to our Contact Us page and start a Live Chat with one of our agents. They’ll guide you through the next steps and help resolve the issue as quickly as possible.
Please note: Items returned to our warehouse without prior approval will not be processed.