Please note, your return label could be hidden between the layers of the cardboard box.
Still need a new label? No worries, please follow the instructions below:
1. Find Your Order Information
Before starting your return, make sure you have the order details for the item you want to send back.
2. Access the Return Label
Visit the Returns section on the website and select the option to retrieve a label. You’ll be able to create and print your own shipping label from there. If you are not in the UK - please click here to find your region and follow that country's return label instructions.
3. Your Return Details
Provide your order information and postcode. Select the item you’re returning, choose the reason for the return, and decide whether you’d prefer to ship it back at no cost or drop it off at a store for a quicker refund. You can also choose your nearest drop-off point or store location.
4. Print Your Label
Once everything is filled out, go ahead and print your return label.
5. Prepare and Send Your Package.
To finalise your return:
1. Pack your item securely along with the packing slip. Use a sturdy box, ideally the one your item arrived in.
2. Remove or cover any old addresses and barcodes. Seal the package and attach the label to the outside.
3. Drop off your parcel at a nearby carrier location. After it’s shipped, you can track its journey using the link in your confirmation email.