Yes, you can return your item in-store — as long as it was purchased from our official New Balance website.
To return in-store, please ensure the following:
1. The item is unworn, unwashed, and in its original condition
2. Provide your order confirmation email as proof of purchase
Our store team will inspect the item and process your return on the spot. Refunds will be issued to your original payment method and may take up to 5-10 working days to appear, depending on your bank.
Please note: Items purchased from other retailers or third-party sellers must be returned directly to the place of purchase.