New Balance FAQ
- How do I cancel or change an order?
- Where is my order?
- Why was my order cancelled?
- Why has my discount code not been applied?
- I received part of my order, where is the rest?
- Didn't order on site?
- How long does delivery take?
- How do I locate the nearest UPS access point?
- Why is it not possible to place an order to my location?
- How much are delivery costs?
- How to locate your nearest UPS Access Point?
- How do I retrieve my parcel from a UPS Access Point?
- How do I return an item?
- When can I expect my refund?
- Defective Items
- How do I exchange an item?
- How do I schedule a return collection with UPS?
- Arranging a pick up online.