New Balance FAQ
- Don't see your size? When Does New Balance Restock Items?
- What should I do if my product arrives damaged or defective or isn't what I ordered?
- Does New Balance produce Vegan Shoes?
- Did you change your sizes? My usual size did not fit!
- Why don't you make this shoe in my size or width?
- How do I know which size or width to order?
- How long does delivery take?
- How to locate your nearest UPS Access Point?
- How do I retrieve my parcel from a UPS Access Point?
- UPS Delivery Information
- Do you offer free shipping?
- How much are delivery costs?
- HOLIDAY RETURNS
- What happens to my welcome code if I decide to return or cancel the order?
- How do I exchange an item?
- When can I expect my refund?
- Defective Items
- Arranging a pick up online.
- Why was my order cancelled?
- Why has my discount code not been applied?
- How do I get my 15% off Welcome code?
- In which country can I make an order?
- I received part of my order, where is the rest?
- Where is my order?