How can I get advice from a Run Product Specialist?
Finding the right running product can be tricky. Every runner is different. That's why we offer our Members a direct line to our Run Product Specialists: A trained agent who can guide you to the best product for your style, distance and goals.
Who is this service for?
This service is designed for runners of all levels, whether you're training for your first 5K, logging daily kilometer's or looking to upgrade your current running gear.
Please note: This service is specifically for running product advice. For order updates, returns or other product questions, visit our FAQ's or get in touch with customer service.
What you’ll get
- 1 to 1 consultation with one of our Run Product Specialists.
- Guidance on NB product, based on your running habits, preferred running surfaces and goals.
- Confidence that you’re choosing the right fit from our latest collection.
How it works
- Get in touch: Check your email inbox when you sign up as a member, you will find the contact details to reach our Run Product Specialist. Service available during our usual opening hours
- Tell us about your running: Share your weekly mileage, preferred surfaces, past shoe experiences, and future goals.
- Receive personalised advice: Our Run Product Specialists will recommend the best product for you.
- Shop with confidence: We’ll point you directly to the right options on our site.
What to prepare
To make the most of your session, it helps to know:
- Your current running goals.
- The surfaces you run on (road, trail, treadmill).
- Any shoes you’ve loved, or not loved, in the past.
- Your typical weekly mileage.
Please note: These sessions are strictly limited to product advice, we do not offer general running or health advice please do not share sensitive health related and personal information with us. Our agents will need a summary of preferred running surface, distances you run and your running goals to give you a recommendation For any medical or injury concerns, please contact a qualified professional.
Start now!
Ready to Run your Way? Sign up as a Member on https://www.newbalance.co.uk/membership/ and contact your Run Product Specialist.