For items purchased from this site, we are happy refund for items damaged in transit and/or containing a manufacturer's defect. Delivery charges incurred for such exchanges will be waived. You have 30 days to return your item/s using the prepaid UPS label. Returns must be unworn and in the condition you received them (worn returned items will not be refunded). Please note that defective items sent back to our warehouse without approval, will not be reimbursed. In order to authorize the return of a defective item, please contact us.