New Balance does not currently offer direct exchanges.
If you’d like to receive a different size, colour, or style, we recommend placing a new order as soon as possible. Our stock moves quickly and the selected items sell out fast.
Here’s what to do:
1. Place a new order online for your desired item.
2. Return the original item by following our return instructions to receive a refund.
For full details on our return and exchange policy, click here.