New Balance FAQ
- How do I return an item?
- When can I expect my refund?
- Defective Items
- How do I exchange an item?
- How do I schedule a return collection with UPS?
- How long does delivery take?
- Can I change or modify my order?
- How do I locate the nearest UPS access point?
- How much are delivery costs?
- How do I retrieve my parcel from a UPS Access Point?
- UPS Delivery Information
- What if I want to delete my New Balance account?
- Why is my order not showing under my account?
- Do you share my personal details with other companies?
- How do I reset my account password?
- Do I need to set up an account to order online?