Finding the perfect fit is essential to feeling and performing your best. Below you’ll find more information about determining your size, choosing the right styles and more frequently asked questions about our products.
For additional help with products and sizing, please check our Size and Width Guide, contact our Customer Care team or get fitted by a pro at your closest New Balance store.
Should I buy a running shoe, a walking shoe or a training shoe?
We design our running, walking and training shoes to support the unique demands of each activity. To help you stay comfortable and perform your best, we suggest choosing shoes designed for your specific sport or workout. This may mean you wear a running shoe while training for your 10K but switch to a training shoe for gym days.
Benefits of Running Shoes
• Generally, have more cushioning in the heel at the point of impact, plus support technology specific to a running stride
• Made with more mesh to help keep feet cool during runs
Benefits of Walking Shoes
• Designed with the specific body mechanics and strike path of walking in mind
• Constructed to be more flexible through the ball of the foot to allow for a greater range of motion through the roll of the forefoot
• Have greater arch support to protect where the force is heaviest on the foot
Benefits of Training Shoes
• Provide additional support for both forward and lateral movements
• Designed for a variety of cross-training workouts, including HIIT, strength training, step aerobics, boot camps and short treadmill jogs
• While not intended for use in long races (i.e., half marathons and marathons), our training shoes can be used in shorter runs (i.e., mile races and treadmill warm-ups)
Need help with sizes? Please also see our Size & Width Guide.
What do widths mean?
We offer our shoes in a range of widths from X-Narrow to XX-Wide to help everyone get the perfect fit. If you’re feeling pressure on the sides or tops of your feet, you may need a wide width shoe. Or if there’s extra space on the sides of your feet, you may need a narrow width shoe.
Want to get fitted by one of our pros in person? Visit your closest New Balance store.
My size is out of stock. Will it be back in stock?
We’re sorry your size is unavailable. Though our restock plans vary from style to style, we offer back in stock email alerts for select items.
To set an alert, select the shoe in question and then click on the “Notify me” button add your email address and then click in “subscribe”. We will send you an email alert when your item is back in stock.
Which shoes are available in a wide width?
We’re proud to offer one of the largest selections of shoes in extended widths. Visit the following pages to easily shop our wide width shoes for men, women and kids. When shopping for wide fit shoes, select the right option for you under the ‘Width’ selection within the ‘Filters’.
What does the “v” represent in my shoe’s style number?
The “v” in our style numbers indicates which version of a model that style is. For example, the 880 has been updated and released as a new version multiple time (880v3, 880v4, 880v5, etc.). Updating our shoes allows us to continually improve them using customer feedback and new technology.
How do I know if I’m an overpronator?
An easy way to check if you are overpronate is to look at the bottom of your current running or walking shoes. If the inside edge of the sole (near the ball of the foot and the big toe) shows more wear, you likely overpronate. Overpronation, sometimes referred to as just pronation, is when the foot rolls inward when walking or running.
Overpronation can lead to excess pressure on the inside edge of your feet. However, if you haven’t been experiencing pain or injuries, we do not suggest trying to correct your stride.
For help finding the right shoes based on your stride, visit your closest New Balance store to get fitted by one of our pros.
Which shoes are the best for overpronators?
Our stability shoes feature technology designed to support runners who overpronate. You can have more information on our Pronation guide and shoe types.
Which shoes have non-marking soles?
All of our athletic shoes have non-marking outsoles and will not leave black marks (or scuffs) on either hardwood or tile floors.
What shoelace length do I need?
Use our shoelace length chart below or measure the length of your existing shoelaces to determine the best length for your shoes.