What happens to my welcome code if I decide to return or cancel the order? February 07, 2019 20:34 Updated If you have returned an order which you placed using your 15% welcome code, you will be provided with a new one. To receive the replacement voucher code please contact Customer Care here. Related articles How do I return an item? How do I exchange an item? When can I expect my refund? Arranging a pick up online. How do I schedule a return collection with UPS?