Before sending the product back, please email some pictures and your order number to our Customer Care team. They will instruct you on what to do next. Thank you.
Articles in this section
- Don't see your size? When Does New Balance Restock Items?
- What should I do if my product arrives damaged or defective or isn't what I ordered?
- Does New Balance produce Vegan Shoes?
- Did you change your sizes? My usual size did not fit!
- Why don't you make this shoe in my size or width?
- How do I know which size or width to order?
- What is a shoe last?
- Why do you update your styles?
- How do I clean my shoes?
- My shoes squeak. What can I do?